You can feel safe when shopping at Bookbinders Design's web store. Products are packed carefully from local stores like you actually were there, but instead you get the comfort of receiving the products at your doorstep. We use the latest technology regarding safe payments with credit cards. This site is only for orders within Sweden. 1. Delivery time The customer will be informed, depending on availability, if the product(s) require(s) a longer delivery time than 6 week days. The customer will then receive two deliveries but will only be debited one delivery cost. If a product is out of stock, the delivery time can be extended. For longer delivery delays, you will always have the possibility of revoking the order. If so, contact Customer Service. We reserve the right of being out of stock as well as for eventual faulty prices. 2. Order confirmation When we have received your order, we will send you an order confirmation per e-mail with information about your order. Please save your order confirmation as reference when contacting Customer Service. 3. Methods of payment Private persons You may choose between different types of bank accounts or credit cards. We presently accept VISA and Mastercard. When paying by credit card the payment, in order to guarantee fast and secure payment, is managed by our payment partner DIBS (www.dibs.se). Here is how it works: When you have chosen those products you wish to purchase and clicked to the Checkout, you will be linked to DIBS´ secure payment server. Choose the type of credit card (Visa and Mastercard) and enter the card number and validity date. A check is made on the card information as well as the availability of money on the account. The money is then reserved on your account. This may mean that you cannot use this sum of money (depending on the respective credit institute’s policy), however it has not yet been transferred to Bookbinders Design. When the order is packed, the money is transferred via Debitech and your bank to Bookbinders Design. In order to complete a payment with accounts and credit cards, your web reader must allow third party cookies from the address secure.dibs.se. Companies For companies who wish to purchase against an invoice, please contact Maria Carlstedt: +46 8 545 03 587, maria.carlstedt@bookbindersdesign.se You can read more about how DIBS works at http://www.dibs.se/. 4. Transport costs A cost for transport is added per order is based on size, weight and shipping distance along with order value. The shipping costs are as following based on order value; Sweden Order value SEK 0-200, postage SEK 40 Order value SEK 200-250, postage SEK 50 Order value SEK 250-300, postage SEK 75 Order value SEK 300-350, postage SEK 100 Order value SEK 350-400, postage SEK 125 Order value SEK 400-up, postage SEK 175 EU (ships from Sweden and France) Order value EURO 0-20, postage 10 Euro Order value EURO 20-35, postage 15 Euro Order value EURO 35-up, postage 25 Euro 5. Transport Should the product be damaged or disappear during the transport, then Bookbinders Design is held responsible. Our Customer Service must however be informed within 7 days. Should the product be damaged or disappear during its return, then you are held responsible. This site is only for orders within Sweden. 6. Returns You have according to The Distance Sales Act, the right to return non-damaged products you have ordered without giving cause. Information on these returns must be given as soon as possible, at the latest within fourteen (14) days from the date of receipt of goods. Inform Customer Service. In order for the return to be handled as quickly and smoothly as possible, customer service will require the following information: the order number as well as the name of the product you are returning. The returned products must be in an unused and undamaged condition in their original packaging. (The sealing or protective plastic may not be broken). Return the product together with the delivery note (or a copy of it, both front and reverse sides). Be sure to note the reason for return on the reverse side of the delivery note! You must pay for the costs of return. A return may not be made in the form of cash on delivery or payment in arrears. 7. Claims We guarantee that the products you order are flawless at the time of delivery. Should you receive a defect product or wrong delivery, contact Customer Service as soon as possible, within 7 days. Customer service accepts notification of faults and will send you a prepaid return envelope. Return the product in that condition it was received in, together with a damages or claims report, and you will receive a new respectively correct product. The faulty product must be in unused and undamaged condition (sealing or protective plastic may not be broken). Return the product together with the delivery note (or a copy of it, both front and reverse sides). Note the reason for return on the reverse side of the invoice! NOTE! Before returning the faulty/wrong product you must contact Customer Service in order to have the claim approved and the return postage prepaid. The responsibility for faults of a product on order is limited to what has been indicated. 8. Undeliverable packages Should a package which has not been collected be returned, we reserve the right to issue a full refund. 9. Security We use SSL (Secure Socket Layer) which is a protocol for secure transferal of data via the internet (or other networks). The company Netscape Communications has introduced and developed the SSL-protocol which has now become an industry standard. A protocol is a set of rules and procedures on how information (data) should be managed. The SSL-protocol handles the data in many different ways and ”rearranges” the information. This is done so that the information is non-legible during the transfer between two computers, this “rearranging” is called encryption. When the data is received the SSL ”rearranges” the data to its original order, checks that the sender is correct (Server Authentication) and also checks that the data has not been changed during the transferal (Message Integrity). SSL uses digital certificates to check the sender, receiver or both sender and receiver of the data transfer. A digital certificate is that ”tool” which is used to link information about an individual or organisation to a so-called “public key” with two purposes: - All SSL-certificates to the Internet are administered by the company, which is a certified certificate maker. This also results in all SSL-cerficates being unique and correctly issued. All those who apply for SSL-certificates must verify their own or their organisation’s identity in order to buy a SSL-certificate. - For consumers, the only requirement for using SSL, is a web-reader that can read SSL, which the two most often used web-readers Netscape and Internet Explorer, have been able to do since many versions ago. Also, it is required that the web-reader is set-up to allow for SSL. 10. Legal decisions Disputes regarding these regulations will be decided by Swedish law. Bookbinders Design follows the recommendations of Konsumentverket (the National Board of Consumer Policies), see: Konsumentverket.se.