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Selling company Bookbinders Design International AB (556724-6193). Based in Stockholm, Sweden. For questions, contact Customer Service at: ESTORE@BOOKBINDERSDESIGN.SE or by phone: +46 8 611 57 70. All prices are in Swedish Kronor (SEK) if not else stated and include a Swedish value added tax (VAT) of 25%. The following can be changed without any further notice.
1. Delivery time The order is shipped within 1-4 business days. The shipping time depends on the location of the buyer. Orders within Sweden are sent with Posten (www.posten.se) and rest of the world with Fedex (www.fedex.com) or PacSoft. All shipments are traceable. If a product is out of stock, the delivery time can be extended. For longer delivery delays, you will always have the possibility of revoking the order. If so, contact Customer Service. We reserve the right of being out of stock as well as for eventual faulty prices. 2. Order confirmation When your order is received, we will send an automatic order confirmation to the email you have entered. Please save your order confirmation as reference when contacting Customer Service. The order confirmation is no guarantee that the products are in stock. 3. Methods of payment Consumers: We accept VISA and Mastercard for payment. All payments are transferred with our payment partner DIBS (www.dibs.se). You will be linked to DIBS’ secure payment server. Choose the type of credit card (Visa and Mastercard) and enter the card number and validity date. A check is made on the card information as well as the availability of money on the account. The money is then reserved on your account. This means you may not use this amount (depending on the respective credit institute’s policy), however it has not yet been transferred to Bookbinders Design. When the order is packed, the money is transferred via Debitech and your bank to Bookbinders Design. In order to complete a payment with accounts and credit cards, your browser must allow third party cookies from the address secure.dibs.se. Corporate: We accept VISA or Mastercard for payment. See information above. For companies who wish to purchase against an invoice, please contact Customer Support: ESTORE@BOOKBINDERSDESIGN.SE You can read more about how DIBS work at WWW.DIBS.SE. 4. Shipping cost All orders are sent from Stockholm, Sweden. You are responsible for assuring that the product can be lawfully imported to the destination country. Costs associated with any kind of customs, duties and taxes are covered by the customer and not by Bookbinders Design. Sweden Up to 600 SEK 50 SEK Above 600 SEKFree delivery Norway Up to 650 NOK 80 NOK Above 650 NOKFree delivery Within EU Up to 75€ 10€ Above 75€Free delivery USA, except Puerto Rico Up to 140 USD 30 USD Above 140 USDFree Delivery Asia, rest of the world and Puerto Rico Up to 170 USD 50 USD Above 170 USDFree Delivery
5. Transport Should the product be damaged or disappear during the transport, Bookbinders Design is held responsible. If damaged, Customer Service must be provided with a photo of the package and products within seven (7) days. If the delivery does not appear, contact Customer Service within twenty (20) days of order date. The customer is held responsible for damage or disappearance if the product is returned.
6. Returns According to the Swedish Distance Sales Act (Distansköplagen), the customer has the right to return non-damaged products ordered without giving cause (Swedish buyers). Information on these returns must be given as soon as possible, at the latest within fourteen (14) days from the date of receipt of goods. Always inform Customer Service before sending any products back. Returned goods shall be sent by business mail to “Bookbinders Design, Gamla Södertäljevägen 125, 141 71 Segeltorp, Sweden”. In order for the return to be handled as quickly and smoothly as possible, customer service will require the following information: the order number as well as the name of the product you are returning. The returned products must be in an unused and undamaged condition in their original packaging. (The sealing or protective plastic may not be broken). Return the product together with the delivery note (or a copy of it, both front and reverse sides). Be sure to note the reason for return on the reverse side of the delivery note! The customer is responsible for costs associated with the return, including shipping cost. Once the return is received, we transfer the money back to your credit card. 7. Claims We guarantee that the products you order are flawless and in mint condition at the time of delivery. Should you receive a defect product or wrong delivery, contact Customer Service as soon as possible, within 7 days. Customer service accepts notification of faults and will send you a prepaid return envelope. Return the product in the condition and protective in which it was received, together with a damage or claims report, and you will receive a new respectively correct product. The faulty product must be in unused and undamaged condition (sealing or protective plastic may not be broken). Return the product together with the delivery note (or a copy of it, both front and reverse sides). Note the reason for return on the reverse side of the invoice! NOTE! Before returning the faulty/wrong product you must contact Customer Service in order to have the claim approved and the return postage prepaid. The responsibility for faults of a product on order is limited to what has been indicated. 8. Undeliverable packages Should a package which has not been collected be returned, any costs associated with the order will be non-refundable to customer. 9. Security We use SSL (Secure Socket Layer) which is a protocol for secure transferral of data via the Internet (or other networks). The company Netscape Communications has introduced and developed the SSL-protocol which has now become an industry standard. A protocol is a set of rules and procedures on how information (data) should be managed. The SSL-protocol handles the data in many different ways and ”rearranges” the information. This is done so that the information is non-legible during the transfer between two computers, this “rearranging” is called encryption. When the data is received the SSL ”rearranges” the data to its original order, checks that the sender is correct (Server Authentication) and also checks that the data has not been changed during the transferal (Message Integrity). SSL uses digital certificates to check the sender, receiver or both sender and receiver of the data transfer. A digital certificate is that ”tool” which is used to link information about an individual or organisation to a so-called “public key” with two purposes: - All SSL-certificates to the Internet are administered by the company, which is a certified certificate maker. This also results in all SSL-cerficates being unique and correctly issued. All those who apply for SSL-certificates must verify their own or their organisation’s identity in order to buy a SSL-certificate. - For consumers, the only requirement for using SSL, is a web-reader that can read SSL, which the two most often used web-readers Netscape and Internet Explorer, have been able to do since many versions ago. Also, it is required that the web-reader is set-up to allow for SSL. 10. Legal decisions Disputes regarding these regulations will be decided by Swedish law and take place in Stockholm, Sweden. Bookbinders Design follows the recommendations of Konsumentverket (the National Board of Consumer Policies), see: KONSUMENTVERKET.SE.